Privacy Policy

1. Our Commitment to Your Privacy

KB Magic Cleaning Service ("Company," "we," "us") is dedicated to protecting the privacy and security of our clients' information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services. We are committed to transparency and handling your data in accordance with applicable privacy laws, including the principles set forth in the Virginia Consumer Data Protection Act (VCDPA).

2. Scope and Applicability (Controller Information)

This policy applies to "Personal Data" we collect from "Consumers," defined as natural persons who are residents of the Commonwealth of Virginia acting in an individual or household context. For the purposes of the VCDPA, KB Magic Cleaning Service is the "Data Controller" of the Personal Data we collect.

3. The Personal Data We Collect

We collect Personal Data that is adequate, relevant, and reasonably necessary to provide and improve our services. The categories of Personal Data we collect include:

• Contact & Identity Data: Your first and last name, physical service address, billing address, email address, and phone number.
• Property & Service Data: Details about your property necessary for providing a quote and service (e.g., square footage, number of rooms), your service history with us, specific cleaning preferences or instructions, and any feedback or reviews you provide.
• Security & Access Data: Information required to access your property, such as alarm codes, key lockbox codes, or garage door codes. We treat this information with the highest level of security.
• Financial Data: Payment card details (number, expiration date, CVV) and billing address. This information is collected directly by our third-party payment processor (e.g., Stripe, Square) via their secure portal. We do not store your full payment card information on our servers.
• Technical & Website Data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, and data about your browsing actions and patterns through the use of cookies and similar technologies.
• Marketing & Communications Data: Your preferences for receiving marketing communications from us and information you provide when participating in referral programs or submitting testimonials.

4. How and Why We Use Your Personal Data

We adhere to the VCDPA's principle of "purpose limitation," meaning we only use your Personal Data for the specific, disclosed purposes for which it was collected, or for purposes reasonably compatible with them.

• To Provide and Manage Our Services: We use your Contact, Property, and Security Data to schedule appointments, dispatch our cleaning teams, perform the cleaning service, and manage your account.
• To Process Payments: We use your Financial and Contact Data to process payments and bill you for the services you receive.
• To Communicate With You: We use your Contact Data to send service confirmations and reminders, respond to your inquiries, provide customer support, and inform you of changes to our terms or services.
• For Quality Improvement and Training: We may use anonymized service history and your feedback to train our staff and improve the quality and consistency of our services.
• For Marketing and Promotions: With your consent or where permitted, we may use your Contact Data to send you information about promotions or new services.
• To Comply with Legal Obligations: We may process your data to comply with applicable laws, regulations, or legal processes, or to protect our legal rights.

5. Your Data Privacy Rights Under Virginia Law (VCDPA)

As a Virginia resident, you have specific rights regarding your Personal Data under the VCDPA. We are committed to facilitating the exercise of these rights. You may exercise these rights free of charge up to twice annually.

6. Data Security and Retention

We are committed to protecting the security of your Personal Data. We have established, implemented, and maintain reasonable administrative, technical, and physical data security practices to protect the confidentiality, integrity, and accessibility of your data. We will retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected.

7. Website Cookies and Marketing Communications

Cookies: Our website uses "cookies," which are small text files placed on your device, to help the site function effectively and to gather analytics about how visitors use the site. You can control the use of cookies at the individual browser level.

Marketing Communications: You have the right to opt-out of receiving promotional emails from us at any time. You can do so by clicking the "unsubscribe" link provided in every marketing email or by contacting us directly.

8. Policy Updates and Contact Information

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.