Terms of Service

This document outlines the Terms of Service ("Agreement") for all services provided by KB Magic Cleaning Service ("Company"). By scheduling, accepting, or paying for any service provided by the Company, you ("Client") agree to be legally bound by this Agreement. This Agreement constitutes the entire understanding between the Company and the Client.

1. Agreement to Terms

This Agreement governs the relationship between the Company and the Client. The act of scheduling a service, whether via phone, email, or our website, signifies the Client's full acceptance of these terms. No other terms or modifications shall be valid unless agreed upon in writing by an authorized representative of the Company.

2. Scope of Services & Service Structure

The Company offers several distinct cleaning packages. The specific tasks included in each package are detailed below to ensure clear expectations. Commercial cleaning services are quoted on a case-by-case basis and are governed by a separate Commercial Service Agreement. Any additional services, such as laundry, dishwashing, or interior window cleaning, are not included in standard packages and must be quoted and agreed upon in writing prior to the service appointment.

3. Pricing, Invoicing, and Payment Terms

• Pricing Structure: Service fees are based on the size of the property, its overall condition, and the frequency of service. The Company reserves the right to adjust the initial price upon an in-person assessment if the property's condition is found to be significantly different from the description provided by the Client.
• Payment Due: For all one-time services (including Deep Cleans and Move-In/Out Cleans), full payment is due upon completion of the service on the same day. For recurring services, payment is due on a pre-agreed schedule as outlined in the Client's service plan.
• Accepted Payment Methods: We accept payment via Credit Card, Debit Card, and Bank Transfer. Checks are not an accepted form of payment unless explicitly pre-approved in writing.
• Late Payment Policy: A late fee of $25 will be assessed for any invoice not paid within 5 calendar days of the due date. An additional interest charge of 1.5% per month may be applied to balances outstanding for more than 30 days.

4. Scheduling, Cancellation, and Rescheduling

• Cancellation Policy: We require a minimum of 48 business hours' notice for any cancellation or rescheduling of an appointment. If notice is provided less than 48 hours before the scheduled service time, a cancellation fee equal to 50% of the scheduled service cost will be charged.
• Service Arrival Windows: The Company will provide an estimated arrival window (e.g., 1-2 hours) to accommodate for traffic and unforeseen circumstances at prior appointments.
• Inclement Weather Policy: The Company reserves the right to reschedule services in the event of severe weather conditions that pose a safety risk to our employees.

5. Client Responsibilities

To ensure our team can provide the highest quality cleaning possible and to maintain a safe working environment, we rely on a partnership with our clients. Your cooperation with the following is essential for a successful service delivery:

• Property Access: The Client shall provide the Company with safe and timely access to the property for the scheduled service.
• Preparation and Decluttering: The Client agrees to pick up and put away excessive clutter from floors and surfaces to be cleaned.
• Pet Policy: We are a pet-friendly service. However, please secure any pets that may be aggressive, anxious, or prone to escaping.
• Safe Working Environment: The Client agrees to maintain a safe working environment, including a comfortable indoor temperature (between 68-75°F).

6. Quality Assurance and Satisfaction Guarantee

The Company stands by the quality of its work. We offer a 24-hour satisfaction guarantee. If the Client is not satisfied with any aspect of the cleaning, they must notify the Company by phone or email within 24 hours of the service completion. The Company's sole and exclusive remedy for a validated concern will be to return to the property within 7 days to re-clean the specific area(s) in question at no additional charge. No monetary refunds will be provided.

7. Property Damage and Loss Policy

The Company is fully insured and bonded. Our team will exercise the utmost care when cleaning your property.

• Company Responsibility: In the event of damage to property caused by the direct negligence of our team, the Company's liability will be limited to repair or replacement of the item. Damage must be reported to our office within 24 hours of the service.
• Client Responsibility: The Client is responsible for securing or removing any items that are irreplaceable, highly fragile, sentimental, or of extreme value.

8. Confidentiality and Security

The Company is committed to protecting the Client's privacy. All information obtained from the Client, including contact details, property information, and access credentials (keys, codes), is considered confidential and will not be disclosed to any third party except as required for service delivery or by law. All keys and access codes are stored securely and are coded without any personal identifying information.

9. Termination of Recurring Services

This Agreement may be terminated by either the Client or the Company with a minimum of fourteen (14) days' written notice for recurring service plans. The Client is responsible for payment for all services rendered up to the effective date of termination.

10. General Provisions

• Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia.
• Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the dispute through good-faith negotiation for a period of thirty (30) days.
• Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.